Guests can track three different gorilla families, but the limited number of available permits means that advanced booking is essential. The time spent tracking is between three and eight hours, while the time spent with the gorillas is approximately one hour. Gorillas are found in the thick forest, which makes for tricky tracking, especially given the steep hillsides. In addition to the gorilla tracking and wildlife viewing, guests enjoy hikes to the nearby waterfalls and guided tours of the local community including trips to visit the local Batwa tribe, better known as the Pigmies where local medicine healer can point out various plants used for medicinal purposes. There is also a guided tour of the lodge’s vegetable garden. Guests are even invited to plant a tree or shrub to offset the carbon they used while at the lodge.

The lodge has an expansive outdoor terrace where visitors can marvel at the panoramic views. The main area features expert interior design work, a large living room, one-of-a-kind bar and lounge, double-sided fireplace, and cozy dining area. Private bush breakfasts or romantic dinners by the river are available by special request. Subedi, the head chef, has created a fusion of Asian, African Middle Eastern, and European flavors for an incredible dining experience. Highlights are daily teas and weekly BBQs held on the outdoor terrace.